Finance

Daily Tasks to be handled by the credit team:

• Credit applications and Credit Limit
• Credit Limit change
• Personal Guarantee waiver (Will effect credit limit/ Terms).
• Lock and Unlock (Telnet will lock automatically. Unlock will be done when you send an email with a reasonable reason to unlock)
• Request to send an account to legal or send a demand letter
• Moving an account from a sales person to another (Only John can send this request)
• Request a statement / other enquiries
• Change Terms
• Calling customers for payment
• Payment plans and settlements

All requests should be send to creditteam@driscollfoods.com and the team will take care of and respond ASAP.

All Requests should be emailed to Creditteam@driscollfoods.com and the only EXT for the credit team is 168.

Daily mailbox monitored by 2 people including the supervisor to ensure all requests are processed.

Multi Units business will be handled by Ivette Chira.

• POMPTONIAN FOODSERVICE
• DARTCOR FOODERVICE MANAGEMENT COMPANY
• CHARTWELLS K-12
• PHILADELPHIA SCHOOL DISTRICT
• LE NOR CO CO-OPERATIVE OF SCHOOLS, PA
• OGS (OFFICE OF GENERAL SERVICES)
• H&H CAMPS
• EINSTEIN / NOAH GROUP
• MELT SHOP
• SAGE DINING SERVICES

Two employees will monitor the A/R Aging on a daily basis and communicate with the sales team.

The rest of the team will take care of all the other inquiries and requests.

1. Credit Applications

Credit applications should be completed in their entirety before the credit team can even begin to open the account (if we know the estimated weekly sales it will help to assign the proper credit).
Entirety means first sheet with business details, top half of second page signature, and survey sheet.
It is up to the customer’s discretion if they sign a PG, but it is highly encouraged. They must sign the upper portion of the second sheet – as that is them agreeing to terms of service
Survey sheet must be filled out with a 4 hour delivery window and 2 delivery days
Once a completed credit application is handed in, please allow a 24-hour turnaround time for the account to be opened.
Reminder, credit terms are based on the business and/or personal credit. In order for personal credit to be run, a PG must be signed.
The company requires PG for all customers (PG waiver can be approval and either Tim or George can approve).
Note: PG waiver will effect credit limit/terms.

2.Credit Card Payments

All credit card payments should be emailed only to creditcardpayments@driscollfoods.com
Please include all remittance details including account number and invoice(s) that are being paid
Credit card payments will more than likely be processed the same day, then will be posted to the account once they are received in the bank
Posting timeline is the same as ACH posting.
All accounts that are on auto payment (credit card or ACH) will be processed according to the arranged schedule that was previously handled by your rep. Any questions regarding such need to be emailed to creditteam@driscollfoods.com

All accounts that are on auto payment (credit card or ACH) will be processed according to the arranged schedule that was previously handled by your rep. Any questions regarding such need to be emailed to creditteam@driscollfoods.com

3.ACH Payments

All ACH payments should be emailed only to achpayments@driscollfoods.com
Each email should include remittance – customer account number and invoice(s) that are being paid
If you are uncertain if an ACH went through, please send an inquiry email to ACH. Please use the word “inquiry” in the subject line

• Note: you may not always receive an automatic response from ACH
• Please don’t send in duplicate payment requests if you are unsure! Send the inquiry email first
• ACH payments that are processed prior to 4pm will be posted to the account within 2 days
• Payments that are sent after 4pm will be posted to the account within 3 days
• If this timeline should change for any reason, we will send an update

If the submission is after 4pm on Friday the payment will not be processed until Monday. This means 2-3 MAX days before posting.

FYI: We are in the process of adding ACH payment option to our website so the customer can pay directly. Until we do that please follow the current process mentioned above.